High Performance Services (HPS) delivers satellite-based communications to businesses operating in remote and underserved locations.
The company’s solutions enable customers within the oil and gas, commercial shipping, government services, engineering and construction, maritime, mining and disaster recovery markets to connect their sites with broadband Internet, Voice over IP, corporate networking, and real-time video and data.
The Sr. Field Service Technician is required to work offshore and onshore installing, commissioning and faultfinding VSAT systems and equipment, while maintaining excellent customer service.
This is a great opportunity for a person who enjoys travelling, problem solving and communicating with a wide variety of people.
This position will provide senior level professional system installation, commissioning, testing and maintenance on High Performance Services’ products and services.
ü Providing technical support and resource to ensure delivery of projects;
ü Liaison with clients, suppliers and other groups within HPS to ensure the timely delivery of projects;
ü Installation, commissioning and maintenance of fixed and stabilized satellite systems, including :
o Configuration, test and faultfinding of satellite modems;
o Configuration, test and faultfinding of C & Ku-band RF units;
o Assembly of fixed antenna systems;
o Assembly of Seatel or Spacetrack stabilized antennas and radomes.
ü To receive technical support and supervision of junior Field Technicians, including on the job training where appropriate;
ü Assist with any problem solving of technical issues within HPS;
ü Travel to customers sites overseas, onshore and offshore, often at short notice;
ü HPS expects all its employees to follow procedures and take an interest in continuously improving the quality of the individual job and the overall service provided by HPS;
ü Other duties as requested to support the customer.
Previous 5 years of experience on VSAT systems and related equipment.
Proven record of accomplishment of installing, commissioning and faultfinding VSAT systems and equipment.
Previous 5 years of experience installing, commissioning and faultfinding stabilized satellite systems and equipment.
Use a wide range of suitable test equipment including Spectrum Analyzers, BERT testers, Wattmeters etc.
Radio / GMDSS able to install and fault find on typical maritime installations (LOS, VHF, UHF) a plus.
Previous experience of PBX’s, routers, TCP / IP, PA, fiber optic and radio systems preferred.
Familiar with the use of Microsoft office products, Outlook, Excel and Word.
Ability to work on own initiative with a pro-active and positive customer relations.