da função
Job responsibilities :
Inbound and outbound customer service tasks : answering incoming calls and written messages in email and chat in Portuguese and English language in a timely matter and performing cold calls
Help with any additional administrative tasks on campaign
Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management
Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible
Being on time and available for given shifts
Participation on all required training
Substitution of other agents if needed
Giving immediate feedback in case of any difficulties or issues with the used program
RequisitosTitulação mínimaPós-graduação ProfissionalExperiência exigida1 AnosNacionalidadeNão definidoLínguasPortuguês, InglêsArea funcionalVendas e atendimento ao clienteCompetênciasAtendimento ao ClienteAptidões necessárias
Agent Requirements :
Atleast C1 Portuguese and C1 English language skills. ( Please be ready to provide certification of your language level or you will be required to take our tests to verify your knowledge.)
1 year experience in call / service center in a similar role
Excellent written and spoken communication skills
Proficiency in Microsoft Office Suite and Online applications
Good organization and problem solving skills
Work Environment Requirements :
Quiet workplace (tasks are delivered from the comfort of the customer support agent's home)
USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
Computer or Laptop with Windows operating system (Windows 8 or above)
Broadband internet connection (mobile internet is not good enough to manage calls)
Our offer :
Remote work
Remote work
Flexible schedule
Upon application, please submit your English resumé.
Also please prepare to provide a short (4-5 minute) voice recording in Portuguese and one in English, where you introduce yourself and explain why you would like to work with us.
