Job Description :
Desktop Administrator performs specialized technical assistance in the configuration, installation and maintenance of personal computing devices, including laptops, desktops, workstations, printers, and associated peripherals for the customer.
Technical assistance includes assisting the customer in the use and instruction of the equipment, component configuration / installation and diagnosing / resolving operational problems.
Desktop Administrator must be able to install supported software as well as configure.
Responsibilities include, but are not limited to :
Respond to customer requests for services concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by Information Services.
Install and configure IT Hardware and software
Provide software and hardware support to desktop devices
Ensure compliance with software licensing agreement held
Maintain computer equipment & Software Asset database
Bilingual English Portuguese
4-6 years of Desktop Support related field experience within a large end users enterprise environment is required
Demonstrated technical knowledge (must be hands-on) of computing hardware, operating systems, and office productivity software
Preferred Additional Skills :
Microsoft and / or other vendor certifications preferred
T rouble ticketing system experience preferred
Strong problem-solving, and trouble-shooting skills
Excellent communication and interpersonal skills
Ability to work independently with minimal supervision
Previous Help Desk experience