Desktop Support
High Performance Services
Luanda, Angola
há 20 horas

Job Description :

Desktop Administrator performs specialized technical assistance in the configuration, installation and maintenance of personal computing devices, including laptops, desktops, workstations, printers, and associated peripherals for the customer.

Technical assistance includes assisting the customer in the use and instruction of the equipment, component configuration / installation and diagnosing / resolving operational problems.

Desktop Administrator must be able to install supported software as well as configure.

Responsibilities include, but are not limited to :

  • Respond to customer requests for services concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by Information Services.
  • Install and configure IT Hardware and software
  • Provide software and hardware support to desktop devices
  • Ensure compliance with software licensing agreement held
  • Maintain computer equipment & Software Asset database
  • Qualifications :

  • Bilingual English Portuguese
  • 4-6 years of Desktop Support related field experience within a large end users enterprise environment is required
  • Demonstrated technical knowledge (must be hands-on) of computing hardware, operating systems, and office productivity software
  • Preferred Additional Skills :

  • Microsoft and / or other vendor certifications preferred
  • T rouble ticketing system experience preferred
  • Strong problem-solving, and trouble-shooting skills
  • Excellent communication and interpersonal skills
  • Ability to work independently with minimal supervision
  • Previous Help Desk experience
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