Service Delivery Manager
High Performance Services
Luanda, Angola
há 23 horas

Service Delivery Manager Is accountable for the Contract commitments to provide services for the Client. Ensure that preventive,corrective and supportive works are duly completed.

Manages the staff assigned to the Contract :

  • 30 / 40employees, expatriates and Angolan;
  • direct supervision of 3supervisorpositions(6 rotators)
  • Is in charge of the integration of new employees insuring training on HSE, quality, technical and safety.

    Responsible for the completion control and validation of time sheets

    Manage payment of expatriates living allowances

    Contract Budget Management and contract P&L

    Prepares bids following call for tenders

    Responsible for client relations, GTR and Performance indicators

    Program management on new telecom projects installation and construction with the customer

    Manage consumables, spare parts, stock and orders.

    Oversight on repair process, shipments, deliveries and invoicing.

    Responsible for the weekly and monthly activity & call billing reporting for the Client

    Responsible for monthly invoicing, petty cash and local procurements.

    The holder of this position must have the following qualifications :

  • Engineer degree or equivalent; telecommunication and electronics specialization
  • Valid ITSMv3 IT service management training certificate( Incident management,change control, service delivery..etc)
  • 5 years’ experience with telecoms operations / project management
  • Ability to communicate and work with a multinational team
  • Excellent inter-personal skills
  • Ability to communicate orally and by report
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