The Account Executive at Microsoft leads our most valued customers into the digital age. Embracing a challenger mindset, the successful Account Executive manages, orchestrates and leads their virtual teams and closes opportunities with customers that produce transformative business outcomes.
The Account Executive will be responsible for the following :
Connects the customer to Microsoft executives. Leverages strong customer engagement strategies to build long-term relationships with customers and drive budget allocation decisions.
Partners with them to foster trust and brand growth and loyalty through multiple levels managers, executives) of the customer's organization in the assigned accounts.
Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets Vice President).
Anticipates customers needs to deliver new insights on customers business strategies and educate customers on ways to jointly address these needs.
Identifies and pursues opportunities to offer highly-customizable digitalization solutions. Leverages internal influence to advocate on behalf of the customer internally driving changes to roadmap, engaging with product groups), working to prioritize customers' requests and meeting their business needs.
Creates trust to influence for impact and acts as a trusted advisor to help the customer transform its business model.
Disrupts the mindset of customers by bringing innovative ideas that showcase the need for change and new strategic direction.
Is sought out by the customer for guidance related to transformation. Proactively involves corporate resources and engages cross-industry resources to drive customer transformation.
Ensures line-of-business wins are captured customer write ups) as reference for scale.
Leads multiple, diverse and high-performing teams and coordinates with internal industry experts on account planning and execution for various accounts.
Coordinates with industry experts to identify new business opportunities and drive account growth. Leads extended team and embraces partners to scale business by understanding partner goals and creating an interested in mutual business growth.
Ensures sales consumption and adoption goals on target. Leverages strong sales acumen to set action items and approach to drive big bets and drive new business opportunities based on customer strategy and priorities.
Influences to scale strategic plans and involves senior leadership team.
Develops strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities.
Leads virtual teams to properly re-adjust priorities, all while maintaining a high level of commitment and accountability.
Prioritizes line of business projects to achieve business outcomes. Reduces complexity for the customer and for internal teams by prioritizing the most strategic partners to deliver outcomes.
Engages with key internal partners to promote long-term, mutually-beneficial digital transformation strategies. Expands network of influence on the board to expand reach and influence decision making.
Drives joint solutions with partners.
Helps in the creation of long-term strategies aimed at maintaining levels of customer satisfaction. Orchestrates others Technical Account Managers TAMs ) to anticipate issues / risks on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plan to improve customer's overall experience.
Leverages key executive relationships to build trust with the customer organization. Proactively establishes agreement on success measures and manages execution on success measures to prevent need for recovery plans.
Leverages best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry expertise industry solutions executives) to build stronger relationships with decision makers of assigned accounts.
Translates features into business impact and outcomes that accelerate the customer's digital presence. Develops plans to offer more targeted solutions that satisfy customers' key performance indicators (KPIs) and align the right partner solution for customer industry needs.
Demonstrates thought leadership and presents business plans to customers to generate new opportunities. Guides others on how to tailor industry-specific presentations.
Leverages virtual teams to identify and act on new opportunities.
Leverages deep understanding of their customer to shares knowledge with virtual team and promote customer business perspectives.
Experiences Required : Education, Key Experiences, Skills and Knowledge :