PaCo Engineer
Luanda, Angola, Angola
há 5 dias

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models.

Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services.

It is a newly formed business group, that includes most of the former Nokia Software business, Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit.

This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation

What you will learn and contribute to

Are you passionate about solving problems?

As part of our team, you will :

  • Act as a single point of contact to customer for escalations and for addressing technical issues :
  • Identify and escalate issues, track key customer commitments, represent Nokia at joint conference calls, and report card / metric reviews, as necessary.
  • Act as a liaison on technical issues with Nokia organizations :
  • Inform customer of roadmap events and communicate event impacts to Buyer.
  • Facilitate the transfer of knowledge regarding a Nokia product, feature, or service
  • Attend regularly scheduled TR meetings to assist and facilitate information exchange with subject matter experts.
  • Support customer’s requests for new feature development or enhancements
  • Present an analysis from customer for all impacting Product Change Notices (PCNs), Roadmaps and Alerts and make recommendations on SW lifecycle management.
  • Facilitate information exchange and provide status to the customer during outages and during root cause analysis.
  • Provide consultative support on customer’s software / hardware release planning efforts including
  • Inform customer of hardware and software requirements that are necessary prior to retrofit to a new software release.
  • Inform customer of known feature dependencies for an upgrade, including features that must be activated prior to upgrade and features that will not be supported in the next generic release.
  • Update customer on software-based Change Requests (CR) related to SW fixes. Expert Resource will specify, document, and review with customer
  • Your skills and experience

    You have :

  • Tertiary education in Telecom, Engineering or equivalent
  • Minimum 5 years’ experience in IT (Packet Core) projects.
  • Minimum 2 years’ experience in Nokia Packet Core Products Support.
  • Must understand well Packet Core architecture and SW components.
  • Hand-on experience with Nokia Packet Core, planning, implementation, testing, and trouble shooting.
  • Hands-on experience on Nokia CMM product
  • Hands-on experience on Nokia CMG product
  • Good communication skills
  • Good spoken and written English
  • Ability to perform under pressure
  • What we offer

    Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

    Nokia is committed to inclusion and is an equal opportunity employer

    Nokia has received the following recognitions for its commitment to inclusion & equality :

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
  • At Nokia, we act inclusively and respect the uniqueness of people.

    Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    We are committed to a culture of inclusion built upon our core value of respect.

    Join us and be part of a company where you will feel included and empowered to succeed.

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